Terms & Conditions

PRIVACY POLICY(TERMS AND CONDITIONS)

By placing an order on this website, you are agreeing to the following terms and conditions:

1. ORDERS AND CANCELLATIONS

1. 1. Order Acceptance Policy

All orders and subscription requests received are subject to acceptance by Gulmahal Flowers Private Limited and Gulmahal.in, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, either via primary payment method used to place the order or any other mode of payment.

1. 2. Timing of your order

As a part of the checkout process you will be able to select the delivery date for your first order delivery (as per availability), whether that delivery is part of a subscription or a one-off order. You will also be able to select the frequency of recurrence (in the case of a subscription).

1. 3. Changes to your order

If you wish to change your order or subscription, please cancel the current subscription via thcontacting Customer Delight at admin@gulmahal.in. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 12pm the day before the intended delivery date. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 4 days notice for any changes to be made.

1. 4. Cancellation policy

One-off orders can be cancelled by 11:59am the day before the intended delivery date and a full refund will be issued.  You can also cancel contacting Customer Delight at admin@gulmahal.in. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 4 days notice for any changes to be made.

1. 5. Pausing or cancelling your subscription

You can pause or cancel a subscription at any time by providing notice to us by 11:59am the day before any intended delivery within your subscription plan. In such circumstances the pause or cancellation will take effect. In such circumstances, if your card has already been billed (see paragraph 2.2 for billing timings), we will issue a full refund. Where notice is provided after that time, please note you will still receive and be charged for your next delivery (as we will have already started cutting your flowers), but your pause or cancellation instruction will take effect after that delivery. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 4 days notice for any changes to be made.

1. 6. Subscription prices

The price for each order within a subscription is the price at the time that a subscription is set up. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription free of charge.

2. PAYMENTS

1. 1. We accept American Express, Visa and MasterCard credit and debit cards as well as Paytm.
2. 2. For subscriptions, your credit or debit card will be billed at checkout upfront and you can manage delivery by pause and resume feature in the order section.
3. 3. We never store or have access to your credit or debit card details.

3. PRICES

All prices include delivery charges unless otherwise stated. All prices include taxes unless otherwise stated.

4. DELIVERY POLICY

1. 1. We deliver by selected courier companies.
2. 2. 98%+ of our deliveries will be on the chosen date and almost all remaining deliveries will take place one day after that. We wish we could provide more certainty, but at this time we cannot guarantee the exact delivery date.
3. 3. In the event of a delay, we are unable to offer a refund or to resend your delivery.
4. 4. We are unable to provide delivery notifications for orders. We do not obtain proof of delivery.
5. 5. We cannot guarantee that delivery instructions will be followed.
6. 6. Timed deliveries are not available.
7. 7. Although our team will always try our best to ensure punctual delivery for our customers, Gulmahal cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the delivery service that we use or anything else outside of Gulmahal’s control.
8. 8. In the event of a non-delivery (flowers not having arrived 1 days after their intended delivery date), please contact Gulmahal Customer Delight at admin@gulmahal.in. It is the customer’s responsibility to contact us within 3 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
9. 9. Gulmahal only delivers within Hyderabad, Telangana.
10. 10. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
11. 11. We reserve the right, at our absolute discretion, to cancel your subscription if it becomes apparent to us that the courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can’t, we won’t risk disappointing you.

5. OUR PROMISE, RETURNS AND REFUNDS

1. 1. We aim to delight our customers by delivering fresh flowers, in great condition, on time.
2. 2. Freshness

Our flowers are occasionally sent out in bud form meaning they will last longer with the recipient. If you receive flowers that do not seem fresh, please contact Customer Delight at admin@gulmahal.in to let us know. If, at our sole discretion, the flowers do not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh flowers within 48 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 5 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

1. 3. Damage

While our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers in question within 48 hours of receipt of the flowers in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 5 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

1. 4. Non Delivery

While we do everything we can to make sure our flowers are delivered, sometimes mistakes do happen and deliveries don’t turn up. If we fail to deliver your order (i.e. if your flowers have not arrived within 3 days of their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount within 5 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.

1. 5. Returns

Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.

1. 6. Flower availability and substitution

All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

6. OFFERS AND PROMOTION CODES

1. 1. At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
2. 2. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
3. 3. As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.
4. 4. We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
5. 5. Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Gulmahal service, and are only available once to any one household.
6. 6. Discounts and credits cannot be used in conjunction with any other offers.
7. 7. Unless otherwise stated, we only allow one promotion code to be used per order.
8. 8. Except where otherwise stated, discounts and credits are available only once to any one person.
9. We reserve the right, at our absolute discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site.
10. 9. Unless otherwise specified, discounts are only valid for single bouquet purchases and are not valid for bundles, gift subscriptions or regular subscriptions.
11. 10. Except where otherwise stated, voucher discounts and credits cannot be redeemed against or applied to orders placed during key peak periods where supply is limited.
12. 11. Discounts and voucher codes cannot be redeemed against courier delivery charges, percentage discount vouchers are applied only to the bouquet cost unless otherwise stated.

7. CIRCUMSTANCES BEYOND OUR CONTROL

1. 1. Adverse weather conditions

During adverse weather conditions (including but not limited to heavy snow, ice, flooding or high winds), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.

1. 2. Force Majeure

Gulmahal shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Gulmahal’s reasonable control.

8. OUR LIABILITY

1. 1. Subject to clause 5.2, 5.3 and 5.4, whilst we agree to use all reasonable endeavours to ensure that the Gulmahal service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any interruption of the Gulmahal service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Gulmahal service impossible or impractical.
2. 2. We accept liability for death or personal injury arising from our negligence.
3. 3. We accept liability for fraud or fraudulent misrepresentation.
4. 4. Subject to clause 9.2(a) and 9.2(b), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall in no circumstances exceed the price paid to us for the order in question (defined as an individual delivery within a particular week, not an entire subscription).
5. 5. Subject to clauses 9.2(a), 9.2(b) and 9.2(c) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Gulmahal service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the products supplied.

9. CUSTOMER AND RECIPIENT PERSONAL INFORMATION

1. 1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
2. 2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
3. 3. During the checkout process, we ask for the following personal information:
   1. a. Customer’s email address We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer’s email for marketing communications from time to time. Please ensure that email addresses are accurate.
   2. b. Customer’s full name and address We use this information for credit and debit card validation.
   3. c. Customer’s telephone number We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
   4. d. Recipient’s full name and address We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate.

10. GENERAL

1. 1. We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Gulmahal site and/or the Gulmahal service from time to time. We will post any changes on the Gulmahal site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Gulmahal service or Gulmahal site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new Terms and Conditions.
2. 2. Additionally, we reserve the right to suspend, restrict or terminate access to the Gulmahal site and/or the Gulmahal services for any reason at any time.
3. 3. These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Gulmahal site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
4. 4. A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.
5. 5. In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
6. 6. Thank you for your order, and we hope your Gulmahal experience will be a pleasurable one.

11. REGISTERED OFFICE AND TRADING ADDRESS

Gulmahal.in is a property of Gulmahal Flowers Private Limited an Indian Company registered under the Companies Act, 2013 having its registered office at 17-2-710/2, CIRCLE: 7-SANTOSHNAGAR, SANTOSH NAGAR COLONY, SAIDABAD, HYDERABAD, TELANGANA – 500059